Customer Service

Service concept

  • Categories:客户服务
  • Time of issue:2019-08-27 00:00:00
  • Views:0

Service concept

To ensure its commitment on after-sales service, the company established a specialized technical service team for after-sales service. Members of the team are consisted of professional engineers with extensive practical experiences. For timely and rapid resolving of difficulties, the company has set up a 24-hour technical support hotline, being responsible for communication with clients. It also prepares a variety of technical data for selection of clients.

The company takes clients as the center and "quality first, customer utmost" as its aim, it makes the following commitments to clients on after-sales service:

1.Track the entire transportation process of products to ensure their safe arrival at the client’s delivery site.

2.Work out training schemes according to practical circumstances of clients and carry out technical training for clients.

3.Send professional technical staff to guide on-site installation and commissioning, take part in trial run and performance acceptance test until normal operation of equipment.

4.Carry out "Three Guarantees" during the warranty period, provide free maintenance and replacement for damaged equipment with quality problems; if not within the warranty period, the company will actively cooperate with the client to solve problems, and only charge cost price for occurred expenses.

5.The company will reply the client within 8 hours after receives notice from the client. It will send service staff to site and carry out unremitting repair until problems are solved, so as to guarantee urgent need.

Favorable conditions for clients

To support engineering construction of clients, our company provide the following favorable conditions for clients based on mutual cooperation and promotion of friendship:

• Free packing of products;

• Goods delivery to site;

• Free handling of transport insurance;

• Free technical training;

• Free technical service;

• Free guidance for installation and debugging;

• Free providing of various technical data along with the machine;

• Free providing of necessary special tools and wearing spare parts;


• Free repair and replacement of defective equipment during quality assurance period. Free maintenance, collecting cost price for replaced elements and provide lifelong service for equipment after quality assurance period.

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Address:No.219 Yuanxin Rd. Baoshan District, Shanghai TEL: 021-65442001 36161838 Sales:021-65442001转832 FAX:021-65367748
Copyright:Shanghai Lanjian Electric Equipment Co., Ltd. 沪ICP备05026416号